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Below are answers to frequently asked questions from customers, including Previewing, Browsing and Searching, Shopping, Downloading Your Sounds and Licensing.

If new need additional support, please email Airborne Sound if you have questions, we're happy to help.

Previewing

Q. How do I listen to the sound preview?
A. Click the play button arrow:

After a moment you will hear a sample of the sound effect in the player. It will look like this:

Drag the black band left and right to jump ahead in the sound. The current time will appear in the center of the player.

The black and green spikes on the outside display the spectrum of the sound. The blue spikes on the inside display the waveform.

Q. I can't see a play button. What do I do?
A. Airborne Sound requires the Adobe Flash player version 9 or higher. You will need to download this plugin for your browser to hear the sounds.

1. click here to download the Flash plugin. The plugin will automatically install in your browser after downloading
2. restart your browser (this may happen automatically)
3. return to Airborne Sound and you will be able to preview the sounds

Q. Why is someone saying 'airborne sound' in every sound?
A. That is a watermark. If you download a sample, the watermark will remind you that it came from Airborne Sound. It also helps us fight piracy. Rest assured, your delivered files will be watermark-free.

Q. Will the watermark be in the purchased file?
A. No.

Q. What is the quality of the sound preview?
A. The preview is a 44.1 kHz, 192 bits, stereo MP3 Flash file. Your delivered sounds will sound even better! They are 44.1kHz stereo WAV files.

Q. What is the type and quality of the purchased file?
A. Your final file is a CD quality WAV file. This means it is 44.1kHz and stereo. They can be used on both Apple Macs and Microsoft Windows PCs. More sound files formats will be available soon.

Browsing and Searching

Q. How do I find sound effects?
A. You can find sounds by typing words in the upper right of every page, then clicking the magnifying glass or press the return key on your keyboard. You can also browse by category on the left of every page.

Learn more about finding sound effects.

Q. What browsers do you support?
A. Internet Explorer 8, Chrome, Safari and Firefox.

Although we do not support Internet Explorer 6 and 7 these browsers do function on the site but some images may appear incorrect. We recommended you download either Firefox or Chrome for the best, most secure browsing experience on this website.

Q. POV? BG? MCU? I've found all sorts of words in my search results. What do they mean?
A. Field recordists and sound editors use a number of trade-specific terms.

Learn more at our sound effects glossary.

Q. What is Airborne Sound Top Flight and Airborne Sound International?
A. These are our elite libraries. Top Flight sounds are our premier collection. They are sounds that are special or rare. The International library has worldwide sounds from Africa, Asia, Europe and more.

Learn more about Airborne Sound's sound effects libraries.

Q. Every sound you sell has Soundminer metadata. What is Metadata? What is Soundminer?
A. The bonus metadata is included with every sound effect downloaded from Airborne Sound. Soundminer is an application that allows you to see bonus information, called metadata. You can also see this metadata in iTunes.

Learn more about metadata and Soundminer.

Shopping

Q. How can I be sure I will like what I download?
A. We are confident in the quality of the Airborne Sound library. Every purchase you make is guaranteed. If you are in any way dissatisfied with the sound effects downloads or service you received, contact us and we will refund your order.

Learn more about our 100% satisfaction money-back guarantee.

Q. How do I add a sound to my cart?
A. Click on the 'Add to Cart' button.

Your selection will be added to your cart, and you will see the number beside 'View Cart' in the upper left of the page increase by one.

Q. How do I check out?
A. Follow these steps:

1. Click 'View Cart' (upper left)
2. The Shopping Cart page will show your sounds. Click 'Proceed to Checkout'. You may need to log in or sign up
3. The Checkout page will appear. Enter your address and click 'Continue'
4. Click the PayPal or credit card payment type button, enter your information (if required) and click 'Continue'
5. The Order Review will display your final list of sounds. Click 'Place Order' to pay
6. After payment is complete, find your sound effects at My Downloadable Sounds in your Account area. You will also receive an email receipt with links to your sounds.

Q. What payment types do you support?
A. Visa, Master Card, American Express and PayPal.

Q. Is my information secure?
A. Yes. Airborne Sound is fully secure. Look for the padlock icon in your browser window. This indicates your information is private.

Learn more about security.

Q. What is your privacy policy?
A. It's pretty simple. We respect your privacy and will never distribute your private information. Also, we will never contact you unless you ask us to.

Downloading Your Sounds

Q. Where are the sounds? I have paid but I don't have any sounds.
A. Don't worry, once payment is complete your sounds will be in your Account area. Log In, click 'Account' (upper left) and then 'My Downloadable Sounds.' You will see a list of your sounds.

You will also be emailed a receipt of your order. In this email will be a link to your sounds.

Q. How do I download my sounds?
A. Follow these steps:

1. Click 'Log In' (upper left)
2. Click 'Account' (upper left)
3. Click 'My Downloadable Sounds'
4. Click the "Download" button to the right of the sound title. The sound will save to your computer at your browser's default download location

Licensing

Q. How do I buy a Multiuser license?
A. A Multiuser license will allow you to use the sound effects on more than one workstation. Email Airborne Sound and we will help you.

Q. Am I allowed to use the sound in my (design project, home movie...)?
A. You may use any sound from Airborne Sound in synchronization. This means that the sound must be combined with other audio or with video. As long as the sound cannot be separated from your project, you're in good shape.

Sounds from Airborne Sound cannot be redistributed (even for free).

Examples of fair use: movies, commercials, radio ads, video games (must be embedded in the code).
Examples where extra licensing is required: toys, part of a software add-on.

You may also read the license boilerplate.

If you have questions, please contact us.

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