Version Date: May 25, 2018
Information Collection And Use
For the customers (individuals or business), the resident country of which, lies within the European Union, the collection of personal information is going to be governed and regulated by the General Data Protection Regulation (GDPR) .
Gathering, Use And Disclosure Of Non-Personally-Identifying Information
Users of the Website Generally
“Non-Personally-Identifying Information” is information that, without the aid of additional information, cannot be directly associated with a specific person. “Personally-Identifying Information,” by contrast, is information such as a name or email address that, without more, can be directly associated with a specific person. Like most website operators, we gather from users of the Website Non-Personally-Identifying Information of the sort that Web browsers, depending on their settings, may make available. That information includes the user’s Internet Protocol (IP) address, operating system, browser type and the locations of the websites the user views right before arriving at, while navigating and immediately after leaving the Website. Although such information is not Personally-Identifying Information, it may be possible for the Website to determine from an IP address a user’s Internet service provider and the geographic location of the visitor’s point of connectivity as well as other statistical usage data. Company analyzes Non-Personally-Identifying Information gathered from users of the Website to help Company better understand how the Website is being used. By identifying patterns and trends in usage, Company is able to better design the Website to improve users’ experiences, both in terms of content and ease of use.
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
NOTE: since the consent of the users of our website is our utmost priority, we will seek the express and explicit consent of our users before placing any web cookies. Although, it must be understood that the sole purpose of placing web cookies is to monitor and improve our website, and to provide a customizable user experience (based on the users’ preferences).
A “Web Beacon” is an object that is embedded in a web page or email that is usually invisible to the user and allows website operators to check whether a user has viewed a particular web page or an email. Company may use Web Beacons on the Website and in emails to count users who have visited particular pages, viewed emails and to deliver co-branded services. Web Beacons are not used to access users’ Personally-Identifying Information. They are a technique Company may use to compile aggregated statistics about Website usage. Web Beacons collect only a limited set of information, including a Web Cookie number, time and date of a page or email view and a description of the page or email on which the Web Beacon resides. You may not decline Web Beacons. However, they can be rendered ineffective by declining all Web Cookies or modifying your browser setting to notify you each time a Web Cookie is tendered, permitting you to accept or decline Web Cookies on an individual basis.
We may use third-party vendors, including Google, who use first-party cookies (such as the Google Analytics cookie) to optimize your browsing experience based on your past activity on the Website. The information collected may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity.
If you do not want any information to be collected and used by Google Analytics, you can install an opt-out in your web browser (https://tools.google.com/dlpage/gaoptout/)
To provide website visitors the ability to prevent their data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on which can be installed by visiting the aforementioned link.
Collection, Use And Disclosure Of Personally-Identifying Information
While using our Service, we may ask you to provide us with certain Personally-Identifying Information that can be used to identify you ("Personal Data"). Personally-Identifying Information may include, but is not limited to:
- Email address
- First name and last name
- Address, State, Province, ZIP/Postal code, City
The purpose of collecting such Personally-Identifying Information is to complete any financial transaction that any user has on our website, and to maintain a record, as to which user has bought which product (which in our case is sound libraries). The above mentioned information is not collected from users that only visit the website, but is collected from users that make a purchase on our website.
Such Personally-Identifying Information (especially the name and the email address) will be stored perpetually in our databases for the purpose of identifying the user and tracking the purchase made by the same. By this we will ensure that any user, who might have lost access to any of our purchased products, is sent the product (which in our case is sound libraries) without having him/her making the purchase once again.
Moreover, there are instances where our Website may offer sound libraries for free to some of our customers; in that event their Personally-Identifying Information will be stored in our databases, without having a financial transaction.
However, we respect the “right to privacy” of our users and if they wish to get their Personally-Identifying Information permanently deleted from our perpetual databases, they can contact us.
NOTE: It must be noted that once the Personally-Identifying Information of any user that has made a purchase on our website, is deleted from our perpetual database, there is no way for us know about any purchases made by them. Therefore, in event of them losing access to any of our products (which in our case are sound libraries), we would not be able to send them the same product free-of-charge, and they will have to purchase the product once again.
The company may disclose the Personally-Identifying Information of the users (user that have made a purchase on our website) in the good faith that such an action is necessary to;
- To comply with a legal obligation
- To protect and defend the rights or property of Airborne Sound
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of our products or the public
- To protect against legal liability
Changing or Deletion of Personally-Identifying Information
You may at any time review or change or delete your Personally-Identifying Information by contacting us, as outlined under the “CONTACT US” heading. Upon your request, we will delete your Personally-Identifying Information from our active databases. Such information will be deleted as soon as practicable.
Moreover, we allow our users to amend or change or rectify any of their Personally-Identifying Information, and such a feature will be available to all users, for which they will have to contact us, as outlined earlier. Additionally, we keep a history of changed information to investigate suspected fraud with your account, but the users will have the option of having any such history to be permanently deleted from our active databases at the time of erasure of Personally-Identifying Information.
Access to Personal Data
The users of this Website have well-defined rights when it comes to having access to their Personally-Identifying Information. By submitting a User Access Request, our Website shall provide the following information free of charge to the user;
- What personal information pertaining to the user is being processed;
- Why this information is being processed;
- Who has access to this personal information about the user;
- How this personal information is being used in automated decisions; and (or)
- What processes are using this information?
A User Access Request will be completed within a time period of 30 days and will include a copy of their personal information. In event the user has any further questions regarding the use and the privacy of their Personally-Identifying Information; they can contact us as indicated below under the heading of ‘CONTACT US’.
With respect to the personal data we receive from countries in the European Economic Area and Switzerland, Airborne Sound complies with the Personal Information Protection and Electronic Documents Act, or PIPEDA. To view its requirements, please review the act here or email us to request a confirmation.
We take the security of your Personally-Identifying Information seriously and use reasonable electronic, personnel and physical measures to protect it from loss, theft, alteration or misuse. However, please be advised that even the best security measures cannot fully eliminate all risks. We cannot guarantee that only authorized persons will view your information. We are not responsible for third-party circumvention of any privacy settings or security measures.
While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Nevertheless, we are committed to ensuring the security of your Personal Information and may use passwords, encryption, firewalls, restricted employee access or other methods, in our discretion. We will use appropriate security measures when destroying your Personal Information such as shredding documents or deleting electronically stored information, at our discretion.
We may employ third party companies and individuals to facilitate our Website ("Service Providers"), to provide the Service on our behalf, to perform services or to assist us in analyzing how our Service is used.
Currently, the following third party companies are used to facilitate the functionality of our website;
- Google Analytics (to help us analyze the user-activity and their demographics on our website)
- Amazon S3 & Dropbox (to help us deliver our products to our clients via a automatically generated expire-able link)
- HostGator (to help us host the website)
All the aforementioned third party companies do not have any access whatsoever, to the Personally-Identifying Information of our users. All the user data that includes the Personally-Identifying Information is stored on our secure servers. Moreover, our users can opt-in for receiving our newsletter which informs them about our new products and services. The users can opt-in for the newsletter by providing their email address, and our website uses a third party company known as MailChimp for providing the newsletter service. Therefore, MailChimp has the access to users’ email address but this information is completely separate from the other user data collected by the website. Moreover, MailChimp has been obligated to use this user data (i.e. email address) only for the purpose of sending newsletters. However, the users can opt-out any time by either emailing us or by following the unsubscribe link in the newsletter email.
On our website to process payments, we use the following third party companies;
Whenever, users make a purchase on our website, they will be directed to the secure servers of the aforementioned payment processors, except in the case of Stripe (where the user completes the financial transaction without leaving the Website i.e. Airborne Sound). The information that is provided to these processors for processing payments is only used to make the payment successful. Moreover, these payment processors are obligated not to use any of the personal information of our users, for any purposes other than processing payments.
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Canada and choose to provide information to us, please note that we may transfer the information, including Personal Information, to Canada and process it there.
Links to Other Sites
However, we have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Website does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with their Personally-Identifying Information, please contact us. If we become aware that we have collected Personally-Identifying Information from children without verification of parental consent, we take steps to remove that information from our servers, as soon as practically possible.
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
NOTE: Airborne Sound does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals.
You can contact us by following the link: https://www.airbornesound.com/support/contact-us/